1. What payment methods do you accept?
   We accept:
   Visa
   Mastercard
   American Express
   Apple Pay
   Google Pay
   Supported electronic wallets available at checkout.
   Payment must be completed before an order can be processed.
2. How long does processing and delivery take?
   Orders are typically processed within 1–3 business days.
   After dispatch, delivery takes approximately 5–10 business days, depending on the destination and carrier operations.
   We work with established international logistics providers, including Priority services operated by DHL, FedEx, UPS, and their authorised delivery partners.
3. Will I receive tracking information?
   Tracking information is sent to the email address provided during checkout once your order has been dispatched.
   Additional email notifications will be issued during major shipping milestones, including dispatch, transit updates, local delivery processing, and final delivery.
4. What if my order is delayed?
   If a shipment exceeds the standard delivery timeframe, we will immediately investigate the matter with the carrier. For any orders confirmed lost or delayed in transit for more than 15 business days beyond the estimated window, we will provide a full refund or a replacement shipment. For assistance, please contact support@rusticjutehanger.com.
   For assistance, please contact support@rusticjutehanger.com.
5. Can I return my order?
   Customers located in eligible European jurisdictions may exercise their statutory 14-day Right of Withdrawal from the date of receiving the goods.
   To request a return, please contact us by email within the withdrawal period. Returned items must be unused and returned in their original condition. Please note that customers are responsible for the cost of return shipping for change-of-mind returns.Please note that customers are responsible for the cost of return shipping for change-of-mind returns. Prior to returning any items, please contact our support team to obtain the correct return warehouse address and instructions
6. What if my item arrives damaged or defective?
   If your item arrives damaged or defective, please contact us at support@rusticjutehanger.com and provide your order number together with clear photographs of the issue.
   Upon verification of the damage or defect, a replacement or full refund will be arranged. Return of the damaged item is generally not required when sufficient photographic evidence has been provided.
7. How can I contact Rusticjutehanger?
   Rusticjutehanger (Operated by IRREGULAR LINES PTE. LTD., specializing in premium hanging plant jute rope hangers and home decor.)
   Company: IRREGULAR LINES PTE. LTD.
   Registration Number: 202337799D
   Address: 210 Loyang Avenue, #03-02, Loyang Valley, Singapore 509063
   Email: support@rusticjutehanger.com
   Phone: +65 81338451