Rusticjutehanger respects your privacy and is committed to handling personal information in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 (PDPA) and, where applicable, the European Union General Data Protection Regulation (GDPR).
By using this website, you acknowledge the collection and use of information as described in this Privacy Policy.
- Who We Are
Data Controller
IRREGULAR LINES PTE. LTD.
210 Loyang Avenue, #03-02, Loyang Valley, Singapore 509063
Registration Number: 202337799D
Email: support@rusticjutehanger.com
Phone: +65 81338451
- Information We Collect
When you visit or place an order on our website, we may collect:
Name
Billing and delivery address
Email address
Telephone number
Order information
Customer service communications
Device, browser and website usage information
Payment transactions are processed through Stripe. We do not receive or store complete payment card details. Information necessary to confirm and manage transactions may be received from Stripe for order administration and legal compliance purposes.
- How We Use Your Information
We use personal information only for legitimate business purposes, including:
Processing and fulfilling orders
Providing customer support
Communicating regarding purchases and enquiries
Maintaining website operations
Preventing fraudulent or unlawful activities
Meeting legal, tax and accounting obligations
We do not sell personal information to third parties.
- Sharing of Information
Personal information may be shared with trusted service providers involved in payment processing, order fulfilment, website hosting, business administration, or legal compliance.
Information may also be disclosed where required by applicable law, court order, or regulatory authority.
- International Data Transfers
As a Singapore-based business serving customers in Europe and other regions, personal information may be processed outside the customer’s country of residence.
Where international transfers occur, appropriate safeguards are applied in accordance with applicable data protection requirements.
- Data Retention
Personal information is retained only for as long as necessary for business and legal purposes.
Order and transaction records may be retained for up to 7 years to comply with accounting, taxation, and regulatory requirements.
Customer correspondence may be retained for up to 3 years following the most recent interaction.
Information that is no longer required will be securely deleted or anonymised.
- Your Rights
Where permitted by applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to or restrict certain processing activities where legally applicable.
Requests may be submitted to:
support@rusticjutehanger.com
We may request verification of identity before processing a request.
