This Shipping Policy applies to all orders placed through Rusticjutehanger.
Shipping Origin
All orders are dispatched from:
210 Loyang Avenue, #03-02, Loyang Valley, Singapore 509063
Delivery Regions
We currently ship to customers located within eligible European countries.
Delivery availability may vary depending on local carrier coverage, customs requirements, or operational restrictions.
Order Processing
Orders are generally processed within 1–3 business days following successful order confirmation.
Business days exclude Saturdays, Sundays, and public holidays observed in Singapore or the destination country where applicable.
During periods of increased order volume, processing times may be extended. Any significant delay will be communicated using the contact information provided with the order.
Shipping Methods
Orders are transported through established international carriers, including priority services operated by DHL, FedEx, UPS, or comparable logistics providers selected according to destination and operational requirements.
The carrier assigned to a shipment may vary without prior notice.
Estimated Delivery Time
After dispatch, delivery is generally estimated at 5–10 business days.
Delivery estimates are provided for informational purposes and may be affected by factors outside our direct control, including:
Customs inspections or clearance procedures;
Carrier operational delays;
Severe weather conditions;
Public holidays;
Transportation disruptions;
Incorrect or incomplete delivery information supplied at checkout.
Shipment Tracking
Tracking information will be provided once an order has been dispatched.
To assist customers in monitoring shipment progress, automated tracking notifications may be sent to the email address provided during checkout when available from the carrier, including updates relating to:
Shipment dispatch;
Arrival at logistics facilities;
International transit milestones;
Local delivery progression;
Final delivery status.
Customers are responsible for ensuring that their email address is accurate and capable of receiving communications.
Delivery Address Requirements
Customers must provide a complete and accurate delivery address at the time of purchase.
Where an address is incomplete, inaccurate, undeliverable, or rejected by the recipient, additional transportation charges, return fees, or redelivery costs may apply.
Address amendments may not be possible once an order has entered fulfilment or carrier processing.
Customs, Duties and Import Requirements
Where applicable under local regulations, customs procedures may be conducted by authorities in the destination country.
Any taxes, duties, import charges, or governmental fees imposed by destination authorities remain the responsibility of the recipient unless otherwise stated at checkout.
Delayed Shipments
If a shipment exceeds the standard delivery timeframe outlined above, we will initiate an investigation with the relevant carrier.
Following completion of the investigation and review of available shipment records, an appropriate resolution may be offered, which may include:
Reshipment of the order; or
Refund of the amount paid for the affected goods.
Any resolution will be determined based on the specific circumstances of the shipment and the information provided by the carrier.
Risk and Delivery
Risk in the goods passes to the customer upon physical delivery of the order to the delivery address provided at checkout or to a person authorised to accept delivery on the customer’s behalf, subject to applicable consumer protection laws.
Contact Information
For shipping-related enquiries, please contact:
Email: support@rusticjutehanger.com
Telephone: +65 81338451
Response times may vary depending on enquiry volume and business hours.
