At Rusticjutehanger, we aim to provide a straightforward and transparent shopping experience. This Refund & Returns Policy applies to all purchases made through www.rusticjutehanger.com.
- Company Information
Brand: Rusticjutehanger
Company: IRREGULAR LINES PTE. LTD.
Registration Number: 202337799D
Address: 210 Loyang Avenue, #03-02, Loyang Valley, Singapore 509063
Email: support@rusticjutehanger.com
Telephone: +65 81338451
- Order Processing and Delivery
Orders are normally processed within 1–3 business days after payment confirmation.
Estimated delivery time is 5–10 business days, depending on the destination and carrier operations.
We work with established international carriers, including priority delivery services operated by DHL, FedEx and UPS.
Customers will receive automated email notifications at important shipment stages, including:
Order confirmation
Shipment dispatch
Transit updates
Arrival at local distribution facilities
Final delivery status
Tracking information is provided through the email address supplied during checkout.
Delivery timeframes are estimates and may occasionally be affected by factors beyond our reasonable control, including customs procedures, severe weather conditions, transportation disruptions, or carrier operational delays.
If an order exceeds the normal delivery timeframe, we will investigate the shipment with the relevant carrier. Following the investigation, an appropriate resolution may be offered, including replacement shipment or refund where justified by the circumstances.
- Right of Withdrawal for European Consumers
For customers residing within the European Economic Area (EEA), the European Union (EU), and other applicable European consumer jurisdictions, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your goods without providing a reason.
To exercise this right, you must notify us in writing by email at:
support@rusticjutehanger.com
within the 14-day withdrawal period.
After notifying us, the returned item must be sent back within 14 days.
Returned products must:
Be unused and in a condition suitable for resale;
Include original packaging where reasonably possible;
Include all supplied components and accessories.
Once the returned goods are received and inspected, the applicable refund will be processed using the original payment method.
- Return Address
All approved returns should be sent to:
210 Loyang Avenue, #03-02, Loyang Valley, Singapore 509063
Customers should contact our support team before returning any item to obtain return instructions.
Unauthorised returns may experience processing delays.
- Damaged, Defective or Incorrect Items
If a product arrives damaged, defective, or materially different from the item ordered, please contact us within a reasonable period after delivery.
To assist with assessment, customers may be asked to provide:
Photographs of the product;
Photographs of the packaging;
A brief description of the issue.
Where the evidence confirms a damaged, defective, or incorrect item, we may offer, as appropriate:
A replacement item; or
A refund.
For verified damaged or defective items, return of the affected product is generally not required.
- Refund Processing
Approved refunds will be issued through the original payment method used for the purchase.
Supported payment methods may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other supported electronic wallet services available during checkout
Financial institutions and payment providers may require additional processing time before refunded funds appear in the customer’s account.
- Return Shipping Costs
Where a return is made under the European consumer right of withdrawal and the product is not faulty, return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Where a return results from a confirmed damaged, defective, or incorrectly supplied item, reasonable return-related costs may be reimbursed where applicable and agreed in advance with our customer support team.
- Non-Returnable Situations
A return request may be declined where:
The item shows signs of use beyond what is necessary to inspect its nature and characteristics;
The product has been intentionally damaged after delivery;
Essential parts or components are missing;
The return is submitted outside the legally applicable withdrawal period and no statutory remedy applies.
Nothing in this section limits any mandatory consumer rights available under applicable law.
