At Rusticjutehanger, we are committed to maintaining responsible payment processing practices and protecting customer information throughout the checkout process.

Payment Methods
We currently accept the following payment methods:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Other supported digital wallet payment methods made available during checkout

All payment methods displayed at checkout are subject to availability based on your device, location, and payment provider.

Secure Payment Processing
Payments made on this website are processed through Stripe, a payment processing service used to facilitate online transactions.

Customers are not required to create or maintain a Stripe account in order to complete a purchase on our website.

Payment information submitted during checkout is transmitted through encrypted connections and processed using industry-standard security measures designed to help protect payment data during transmission and processing.

As part of its payment processing operations, Stripe may conduct payment risk assessments and monitor transactions for unusual activity in accordance with applicable legal and regulatory requirements.

Transaction Verification and SCA Compliance
To help maintain the integrity of transactions and comply with international regulations (including European Strong Customer Authentication requirements), certain payments may be subject to verification procedures where required by card issuers, payment networks, applicable regulations, or fraud prevention controls.

Where additional verification is required, customers may be asked to complete authentication steps (such as 3D Secure verification) provided by their card issuer or payment provider.

Order Fulfilment and Data Protection
IRREGULAR LINES PTE. LTD. is incorporated in Singapore and is committed to handling personal information in accordance with applicable data protection requirements, including relevant provisions of Singapore law (PDPA) and, where applicable, European data protection regulations (GDPR). We directly manage our internal supply chain and fulfilment workflows to ensure orders are processed efficiently. Estimated delivery timeframes for the European region will be clearly displayed prior to checkout, and we aim to dispatch all standard orders within our promised processing windows. Information collected during the checkout process is processed only for legitimate business purposes of Singapore law (PDPA) and, where applicable, European data protection regulations (GDPR).

Information collected during the checkout process is processed only for legitimate business purposes, including payment processing, order administration, product shipping and delivery fulfilment, customer support, legal compliance, and fraud prevention.

Further details regarding the collection, use, and storage of personal information are available in our Privacy Policy.

Cookies and Online Tracking
Our website uses cookies in accordance with our Cookie Policy.

Non-essential cookies are only used after a visitor has provided consent through the website’s cookie banner by selecting the “Accept” option. Customers may manage cookie preferences in accordance with the options made available on the website.

Refunds and Returns Policy
All purchases of our physical products, including hanging jute plant hangers, are subject to our Return and Refund Policy. In accordance with European consumer protection regulations, customers residing within the European Union and the United Kingdom have the right to withdraw from their purchase and return their goods within 14 days of delivery for any reason. If you wish to exercise this right, are unsatisfied with your purchase, or if your order arrives damaged during shipment, please review our comprehensive policy or contact our support team directly to arrange a prompt resolution.

Billing Information
Transactions will appear on your card or bank statement using the billing descriptor:
IRREGULAR LINES-RUSTICJUTE (or RUSTICJUTEHANGER)

Customers who do not recognise a transaction on their statement are strongly encouraged to contact us before initiating a payment dispute or chargeback with their bank, so that we may assist in reviewing and resolving the transaction details immediately.

Contact Information
For any payment-related enquiries, shipping questions, or refund requests, please contact:

IRREGULAR LINES PTE. LTD.
210 Loyang Avenue, #03-02, Loyang Valley, Singapore 509063

Email: support@rusticjutehanger.com

Telephone: +65 81338451

Customer enquiries are normally responded to within 24 hours.